Service Manager - Harley Davidson
Job Title: Service Manager
Department: Service
Reports To: General Manager
Location: National City Harley-Davidson
Ride With Us
At National City Harley-Davidson, we don’t just service bikes, we keep dreams on the road. We’re looking for a Service Manager who can lead from the front, inspire a high-performance team, and deliver the world-class Harley-Davidson experience our riders expect.
Summary
The Service Manager is responsible for maximizing the profitability of the Service Department while focusing on customer satisfaction and retention. This position requires strong leadership, technical knowledge, and the ability to connect the Service Department’s performance to the success of the entire dealership.
Responsibilities
Deliver prompt, dependable, high-quality service for all customers
Drive department profitability while meeting gross profit and net profit objectives
Maximize productivity and efficiency of service technicians
Oversee workflow, review work-in-progress, and ensure timely, quality repairs
Partner with the Parts Department to streamline service parts flow
Manage customer interactions with professionalism including greeting, scheduling, follow-up, and complaint resolution
Grow service volume through campaigns and collaboration with Parts and Sales
Maintain a clean, safe, and efficient shop environment
Recruit, hire, coach, and evaluate service staff; provide training and development opportunities
Monitor employee performance and ensure policies, procedures, and standards are followed
Develop and maintain department objectives, reports, and budgets in alignment with the General Manager
Ensure all end-of-day reports are completed and accurate
Qualifications
5+ years progressive experience in a dealership service department (motorcycle or automotive)
Strong leadership and team-building skills with a track record of coaching performance
Proven sales and service management background
Harley-Davidson service knowledge preferred or ability to quickly learn
Proficiency with Microsoft Office Suite; dealership management system experience preferred
Ability to balance, push, and load an 800+ lb motorcycle
High school diploma or equivalent required
Valid driver’s license with motorcycle endorsement
Passion for motorcycles and the Harley-Davidson community
Physical Demands and Work Environment
Frequent bending, stooping, crouching, and lifting up to 50 lbs
Regular handling of motorcycles and shop equipment
Work near moving mechanical parts, noise, exhaust fumes, and chemicals
Benefits
Competitive base salary plus performance bonus opportunities
Medical, dental, and vision insurance options
Paid time off and holidays
Employee discounts on motorcycles, parts, apparel, and service
Ongoing training and professional development opportunities
A career path in a growing Harley-Davidson dealer group
The chance to be part of an iconic brand and riding culture
Apply Now
Submit your application today, let’s roll!