Automotive Service BDC Call Agent
📞 Automotive Service BDC Call Agent
Location: Vacaville, CA
Company: Mazda of Vacaville
Employment Type: Full-Time
Join the Mazda of Vacaville Team!
Mazda of Vacaville is seeking an energetic and customer-focused Service BDC Call Agent to support our fast-paced service department. If you enjoy helping people, communicating clearly, and working in a dynamic environment, this is an excellent opportunity to grow with a respected dealership.
✨ Responsibilities
Answer inbound service calls and assist customers with professionalism and enthusiasm
Make outbound calls to schedule service appointments and follow up with customers
Provide basic service information, maintenance reminders, and recall updates
Document all customer interactions accurately in the CRM system
Work closely with service advisors and management to ensure a seamless customer experience
Achieve daily/weekly call and appointment-setting goals
⭐ What We’re Looking For
Strong communication and phone skills
Positive, customer-first attitude
Ability to multitask and stay organized
Basic computer and CRM proficiency (training provided)
Dependable, punctual, and team-oriented
Bilingual is a plus
Prior automotive or BDC experience is helpful but not required
💵 Pay & Benefits
$18–$22 per hour (depending on experience)
Potential for bonuses
Medical, dental, and vision available (if applicable)
Paid time off & holiday pay
Employee discounts on service, parts, and vehicles
Matching 401(k) after one year of employment
Ongoing training and advancement opportunities
📨 How to Apply
Send your resume to [email protected]
OR call 707-222-4308 to schedule an interview
OR apply online at mazdavacaville.com
You may also apply in person at Mazda of Vacaville, 580 Orange Dr, Vacaville, CA