Parts Counterperson - Harley Davidson / BMW Motorcycles

Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is more than a job - it's a career! If you want to be part of one of the fastest growing automotive groups in the country, Wise Auto is the place for you!

We are looking for the people that want to...

• Raise the bar in the Automotive Industry
• Grow and develop professionally
• Learn from the best in the business
• Take the next step in a long CAREER

An parts counter person is responsible for customer service and retail sales in our Parts Department. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves.  The associate must be a friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic., we would prefer prior Automotive Dealership experience as well.

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications

• At least 3 months of experience or related training; or equivalent combination of education and experience

• Experience in both front and back of parts counter is preferred

• Strong communication and customer relations skills

• Strong math and reading comprehension skills

• General understanding of various functions of a distribution center

• Ability to lift 60 lbs and work at heights of 25 feet or more

• Ability to use a forklift or willingness to be certified within 90 days of hire

• 18 years of age or older

• Warehouse experience and material handling equipment experience preferred

• Computer-literate with the ability to learn and become proficient in any software program

• High school diploma or equivalent degree preferred

• Valid driver’s license and a clean driving record

Benefits 

• Medical, Dental & Vision Insurance 

• 401k plan w/ matching contributions

• Paid Vacation, Holiday, and Sick Pay

• Growth opportunities 

• Complete paid training programs for rapid advancement including periodic job reviews

• Employee vehicle purchase plans

• Family culture with organized structure 

• Long term job security

• Associate discounts on vehicles, service and parts purchases

• Employee recognition programs

• Leading competitive pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.