Key Responsibilities

Customer Financing & Loan Processing

• Meet with customers after vehicle selection to discuss financing options

• Structure auto loan and lease agreements

• Submit credit applications to banks and lending institutions

• Negotiate interest rates and loan terms with financial institutions

• Ensure accurate and timely funding of vehicle deals

F&I Product Sales

• Present and sell extended warranties, offer GAP insurance

• Sell vehicle service contracts

• Promote protection packages (paint protection, tire & wheel, etc.)

Deal Structuring & Profitability

• Structure deals to maximize backend gross profit

• Review sales contracts for accuracy and completeness

• Ensure compliance with dealership profit objectives

• Analyze funding delays and resolve discrepancies

Documentation & Compliance

• Prepare contracts for bank funding

• Maintain accurate and complete deal paperwork

• Verify customer income, identity, and insurance coverage

• Prevent fraud and ensure compliance with all lending regulations

• Minimize chargebacks and funding issues

Lender & Relationship Management

• Maintain strong relationships with banks and finance companies

• Monitor lender programs and approval trends

Customer Service & Retention

• Explain contract terms clearly to customers

• Address customer questions regarding financing

• Handle cancellations and product adjustments

• Maintain high customer satisfaction scores

Key Skills & Qualifications

• Strong sales and negotiation skills

• Financial analysis ability

• Knowledge of auto lending regulations

• High attention to detail

• Excellent customer service skills

• Ability to perform in a fast-paced, high-volume environment