Warranty Administrator

Job Summary:

The Automotive Warranty Administrator will be responsible for managing all warranty claims and ensuring they are processed efficiently and accurately. This role requires excellent communication skills, strong organizational abilities, and a comprehensive understanding of automotive warranty policies and procedures.

Key Responsibilities:

• Process Warranty Claims: Accurately submit warranty claims to manufacturers and follow up on all claims to ensure timely processing and payment.
• Documentation: Maintain detailed records of all warranty claims, including necessary documentation and communication with manufacturers.
• Coordination: Work closely with service advisors, technicians, and parts departments to ensure all warranty work is completed correctly and efficiently.
• Compliance: Stay up-to-date with manufacturer warranty policies, bulletins, and procedures to ensure compliance.
• Reporting: Generate and analyze warranty reports to identify trends and areas for improvement.

Qualifications:

• Experience: Minimum of 2 years of experience in automotive warranty administration or a related field.
• Knowledge: Strong understanding of automotive warranty processes and manufacturer policies.
• Skills: Excellent organizational, communication, and interpersonal skills. Proficiency in computer software related to warranty processing.
• Attention to Detail: High level of accuracy and attention to detail in handling warranty claims and documentation.
• Problem-Solving: Ability to handle challenging situations and resolve warranty issues effectively