Service Advisor duties and responsibilities

A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in a customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Finding new customers and marketing the car dealership services to them
• Verifying if the cars brought to the dealership have insurance coverage
• Testing drive cars to confirm repairs have been done correctly
• Resolving possible customer complaints after repair services are offered

We offer:

• Excellent pay structure
• Opportunities for advancement
• Medical benefits
• Dental, vision plans

Work Remotely

• No

Education:

• High school or equivalent (Preferred)

Job Type: Full-time

Pay: $36,000 - $160,000.00 per year