Service Lot Technician / Detailer (Motorcycle Endorsement Required)

Reno Harley-Davidson

Position Overview

We’re looking for a driven Service Lot Technician/Detailer to support our high-volume service department. This role is critical to maintaining flow, presentation, and a premium Harley-Davidson customer experience. You’ll be responsible for everything from motorcycle movement and detailing to delivery readiness and lot organization.

Key Responsibilities

Motorcycle Handling & Lot Flow

• Safely move motorcycles between service drive, shop, wash area, and storage
• Stage bikes for technicians to maximize efficiency and reduce downtime
• Organize service lot for quick access and clean flow
• Assist with unit check-in, tagging, and proper parking

Motorcycle Washing & Detailing

• Wash, dry, and detail motorcycles to showroom-level standards
• Ensure every unit is clean and customer-ready before pickup or delivery
• Maintain wash bay, detailing tools, and supplies

Customer Deliveries & Experience

• Stage sold and serviced motorcycles for delivery
• Assist with customer handoff and delivery process when needed
• Ensure every bike presented reflects a premium Harley-Davidson experience

Service Drive Support

• Keep service lane clean, clear, and organized at all times
• Assist Service Advisors with check-in/check-out flow
• Help manage peak traffic and maintain a smooth customer experience

Inventory & Unit Control

• Track and maintain organization of all service units
• Assist with new unit arrivals and internal transfers
• Ensure keys, tags, and unit locations are accurate

Facility & Lot Upkeep

• Maintain cleanliness of service department, parking areas, and wash stations
• Ensure showroom and service areas stay presentable and professional
• Support general dealership appearance standards

Team Support

• Assist technicians and advisors with unit movement and staging
• Jump in wherever needed to keep operations running efficiently
• Follow all safety procedures and protect customer units at all times

Requirements

• Valid motorcycle endorsement (required)
• Confident handling and maneuvering motorcycles of all sizes
• Valid driver’s license with clean driving record
• Strong attention to detail and pride in presentation
• Ability to work in a fast-paced, team-driven environment

Physical Demands

• Ability to safely move and balance motorcycles
• Standing, walking, and working outdoors for extended periods
• Capable of handling physical workload in varying weather conditions

What Winning Looks Like

• Service department runs fast, clean, and organized
• No delays—bikes are always where they need to be
• Every motorcycle leaves looking premium and ride-ready
• Customers have a smooth, professional experience from drop-off to pickup

Why This Role Matters

This is a production-driving role. Strong Lot Tech performance increases technician efficiency, improves customer satisfaction, and directly impacts service revenue.