Service Manager – Hyundai Motor Company Dealership | Vallejo Hyundai

Vallejo Hyundai is seeking a high-performing, process-driven Service Manager to lead and grow our fixed operations department. This is a leadership role for someone who can drive customer retention, technician productivity, gross profit, operational discipline, and an exceptional ownership experience.

We are looking for a leader who can build culture, hold teams accountable, improve efficiencies, and elevate both CSI and profitability.

Position Summary

The Service Manager is responsible for overseeing all daily service department operations, including advisor performance, technician productivity, repair order growth, customer satisfaction, expense control, and departmental profitability. The ideal candidate combines strong operational discipline with leadership presence and a passion for developing people.

Key Responsibilities

Department Leadership & Operations

• Lead all day-to-day service department operations
• Drive repair order growth, labor sales, effective labor rate, and gross profit
• Manage advisor performance, dispatch flow, appointment scheduling, and shop capacity
• Monitor and improve technician productivity, proficiency, efficiency, and unapplied time
• Ensure proper workflow, quality control, and reduced comebacks
• Maintain service department processes, SOPs, and accountability standards
• Ensure the department is customer-ready, fully staffed, and operational before opening each day

Financial Performance

• Manage departmental P&L and drive fixed operations profitability
• Control expenses while maximizing labor and parts absorption
• Monitor key KPIs, including:
  • Customer Pay Sales
  • Effective Labor Rate
  • Hours Per RO
  • Technician Productivity & Efficiency
  • Gross Profit
  • Parts-to-Labor Ratio
  • CSI Scores
  • Warranty Penetration
  • Maintenance Menu Sales
  • Unapplied Time Control
• Develop action plans to improve underperforming metrics

Team Development & Accountability

• Recruit, train, coach, and develop advisors, technicians, and support staff
• Hold team members accountable to performance standards and customer experience expectations
• Conduct regular one-on-ones, performance reviews, and department meetings
• Build a culture centered around urgency, accountability, and execution
• Partner with Parts and Sales leadership to improve interdepartmental performance

Customer Experience

• Maintain and improve CSI, online reputation, and retention
• Resolve escalated customer concerns professionally and proactively
• Ensure transparent communication, proper follow-up, and exceptional guest experience
• Drive service retention and long-term customer loyalty

Qualifications

• 3+ years automotive service management experience required
• Dealership service management experience preferred
• Strong understanding of fixed ops financial statements and service KPIs
• Proven track record improving productivity, CSI, and profitability
• Strong leadership, coaching, and process management skills
• Experience with OEM warranty administration and compliance
• Familiarity with dealership management systems and service technology platforms
• Hyundai Motor Company / import experience preferred, but top performers from other brands encouraged to apply

What We’re Looking For

We want a leader who:

• Leads from the front
• Holds standards without compromise
• Understands both people and numbers
• Can grow the business while controlling expenses
• Builds teams, not excuses
• Brings urgency, discipline, and accountability every day

Compensation & Benefits

Competitive Compensation Package Includes:

• Strong base salary
• Aggressive performance-based bonus structure tied to:
  • Department gross profit
  • CSI performance
  • Productivity metrics
  • Fixed absorption goals
  • Growth and retention metrics

Benefits

• Medical, dental, and vision
• 401(k)
• Paid vacation
• Paid manufacturer training
• Career advancement opportunities

Why Vallejo Hyundai

We are building a culture driven by performance, accountability, and customer experience, and we are looking for leaders who want to help raise the standard.

If you are a results-oriented Service Manager who knows how to lead people, improve process, and drive profitability, we want to talk with you.

Apply today and help lead one of Northern California’s growing fixed operations teams.