Customer Experience Specialist – Orange County Harley-Davidson
Irvine
Full Time
Mid Level
BDC Associate – Orange County Harley-Davidson
Location: Orange County Harley-DavidsonCity/State: Irvine, CA
Department: Sales
Job Type: Full-Time
About Us
At Orange County Harley-Davidson, we don’t just sell motorcycles, we fuel freedom, community, and lifestyle. As part of the Wise Riders Harley-Davidson dealer group, we’re driven by passion, performance, and people. If you thrive in a high-energy environment, love connecting with customers, and want to represent the world’s most iconic motorcycle brand, this is the ride for you.Position Overview
We’re looking for a BDC Associate to join our sales team. You’ll be the voice of the dealership, connecting with new and returning customers via phone, text, and email. Your goal: drive traffic to the showroom and keep our sales pipeline full. This is a performance-based role with strong earning potential.What You’ll Do
- Make 100+ outbound calls per day to leads and inquiries
- Send 60+ emails and 60+ texts daily to follow up and confirm appointments
- Schedule and confirm customer appointments for test rides and consultations
- Maintain 100% follow-up on all sold bikes
- Log every interaction and activity in our CRM (VinSolutions)
- Work closely with the sales team to ensure smooth hand-offs
- Stay certified on Harley-Davidson models through HDU (Harley-Davidson University)
- Submit daily checklists and participate in weekly phone training
What We’re Looking For
- Strong verbal and written communicator with hustle
- CRM experience preferred (but not required - we’ll train you)
- High attention to detail and accountability
- Experience in call center, BDC, or automotive/motorcycle sales a plus
- Passion for Harley-Davidson and its culture is a major plus
- Self-starter who thrives in a performance-based team
Pay & Perks
• Base Pay: $18/Hour (approximately $3,120/month target pay)
• Commission: Tiered plan based on appointments shown and units sold
• Earning Potential: $60K–$80K+ annually for top performers
Benefits
- Team Events and a Passionate, Rider-Driven Culture
- Harley-Davidson University Training and Certification
- Employee discounts on bikes, gear, and parts
- Team environment with strong culture and leadership
- Career advancement within a 7-store group
- Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes®
- Paid Time Off and Paid Holidays
- 401(k) with Company Match
- Medical, Dental, and Vision Insurance
Apply Now
If you’re ready to grow your career, help riders chase freedom, and join the Orange County Harley-Davidson family, apply today!Apply for this position
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