Service Advisor

Key Responsibilities:

• Greet customers in a professional and friendly manner.

• Accurately identify and document vehicle issues as described by the customer.

• Prepare repair orders and obtain customer approval for necessary services.

• Explain repairs, costs, and timelines clearly to customers.

• Coordinate with service technicians to ensure timely and accurate service.

• Keep customers informed about the progress of their vehicle.

• Perform follow-up calls to ensure customer satisfaction post-service.

• Upsell additional services based on vehicle inspection reports.

• Maintain complete and accurate customer records.

• Handle customer complaints or concerns with tact and professionalism.

🔧 Qualifications:

• High school diploma or equivalent (associate or bachelor's degree is a plus).

• Proven experience as a service advisor or in customer-facing roles.

• Basic understanding of automotive systems and repairs.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Proficient in using dealership management systems (e.g., CDK, Reynolds & Reynolds).

• Valid driver’s license with a clean driving record.

💼 Preferred Skills:

• ASE Certification (helpful but not required).

• Bilingual (English/Spanish) is a plus.

• Previous dealership experience.

🕒 Working Conditions:

• Schedule may include weekends and extended hours.

• Frequent standing, walking, and occasional lifting up to 25 lbs.

• Indoor/outdoor environment, depending on customer and vehicle interaction.

📈 Performance Metrics:

• Customer satisfaction scores (CSI).

• Repair order count and average repair order value.

• Service upsell and conversion rates.

• On-time vehicle delivery and customer retention.