Service Manager / Shasta Harley-Davidson

Title: Service Manager 

Department: Service 

Reports To: General Manager 

Location: Shasta Harley-Davidson 

Ride With Us 

At Shasta Harley-Davidson, we don’t just service bikes, we keep dreams on the road. We’re looking for a Service Manager who can lead from the front, inspire a high-performance team, and deliver the world-class Harley-Davidson experience our riders expect. 

Summary 

The Service Manager is responsible for maximizing the profitability of the Service Department while focusing on customer satisfaction and retention. This position requires strong leadership, technical knowledge, and the ability to connect the Service Department’s performance to the success of the entire dealership. 

Responsibilities 

Deliver prompt, dependable, high-quality service for all customers 

Drive department profitability while meeting gross profit and net profit objectives 

Maximize productivity and efficiency of service technicians 

Oversee workflow, review work-in-progress, and ensure timely, quality repairs 

Partner with the Parts Department to streamline service parts flow 

Manage customer interactions with professionalism including greeting, scheduling, follow-up, and complaint resolution 

Grow service volume through campaigns and collaboration with Parts and Sales 

Maintain a clean, safe, and efficient shop environment 

Recruit, hire, coach, and evaluate service staff; provide training and development opportunities 

Monitor employee performance and ensure policies, procedures, and standards are followed 

Develop and maintain department objectives, reports, and budgets in alignment with the General Manager 

Ensure all end-of-day reports are completed and accurate 

Qualifications 

5+ years progressive experience in a dealership service department (motorcycle or automotive) 

Strong leadership and team-building skills with a track record of coaching performance 

Proven sales and service management background 

Harley-Davidson service knowledge preferred or ability to quickly learn 

Proficiency with Microsoft Office Suite; dealership management system experience preferred 

Ability to balance, push, and load an 800+ lb motorcycle 

High school diploma or equivalent required 

Valid driver’s license with motorcycle endorsement 

Passion for motorcycles and the Harley-Davidson community 

Physical Demands and Work Environment 

Frequent bending, stooping, crouching, and lifting up to 50 lbs 

Regular handling of motorcycles and shop equipment 

Work near moving mechanical parts, noise, exhaust fumes, and chemicals 

Benefits 

Competitive base salary plus performance bonus opportunities 

Medical, dental, and vision insurance options 

Paid time off and holidays 

Employee discounts on motorcycles, parts, apparel, and service 

Ongoing training and professional development opportunities 

A career path in a growing Harley-Davidson dealer group 

The chance to be part of an iconic brand and riding culture 

Apply Now 

Submit your application today, let’s roll!