Harley Davidson Internet Motorcycle Sales

Job Title: Fit Specialist

Department: Motorcycle Sales

Supervisor: Sales Management Team

Summary Description

Focus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. The sale of Harley-Davidson motorcycles to dealership customers appropriate to their preferences and needs by applying the dealership sales process, working in concert with assigned teams and an Assistant Sales Manager (ASM).

Compensation 
$2800.00 - $7000.00

Duties and Responsibilities

• Welcome guests into the dealership.
• Narrow down the selection of Harley's to find which ones fit the customers' needs.
• Follow up phone calls to customers.
• Selling the fun and excitement of Harley-Davidson to customers.
• Responsible for making sure that every person encountered on the sales floor is entered into the CRM.
• Aggressively but politely following up on all prospective customers.
• Meet and exceeding contact goals as assigned by the Sales Manager.
• Follow all procedures to complete all paperwork accurately and in a timely manner.
• Maintain the showroom and display of motorcycles in a manner appealing to customers.
• Remain alert and on the floor, at all times.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs and wants.
• Practice an effective selling methodology so that all customers receive consistent treatment when doing business. 
• Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the ASM and/or Sales Manager.
• Attend training sessions as requested by the Sales Manager.
• Perform other related duties as assigned or requested.
  
   

Supervisory Responsibilities

• None
  
   

Qualifications & Job Requirements

• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws/policies/principles/etc.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail.
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• Ability to get along with broad customer base.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.