Reno Harley Davidson - Motorclothes Associate

Reno Harley-Davidson has been your motorcycle family for over 50 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is more than a job - it's a career! If you want to be part of one of the fastest growing automotive groups in the country, Reno Harley-Davidson is the place for you!

We are looking for the people that want to...

• Raise the bar in the Motorcycle Industry
• Grow and develop professionally
• Learn from the best in the business
• Take the next step in a long CAREER

Our Motorclothes Associates provide courteous, knowledgeable assistance to customers, perform cashiering, stocking and other duties to promote efficient functioning of department.  As a Motorclothes Associate, you would be expected to focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise.  

Duties and Responsibilities

• Provide excellent customer service to all of the dealership’s customers.
• Provide professional, knowledgeable, courteous customer service.
• Assist customers in locating merchandise, offer additional product that compliments the purchase, takes special orders, answers questions, communicates policies on returns and exchanges.
• Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers.
• Notify customers when special orders or back-ordered items are received.
• Perform cashiering functions in accordance with company cash handling policies and procedures.
• Keep sales floor and displays neat, clean and fully-stocked.
• Ensure merchandise is attractively displayed and appealing to customers.
• Maintain showroom product availability by stocking shelves and displays.
• Maintain thorough knowledge of inventory.
• Maintain cashiering desk and areas dust free, clean, and organized.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Handle telephone transactions quickly, and courteously.
• Follow the Customer Tour Path process for customers purchasing bikes.
• Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.
• Assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager.

Job Requirements

• High School Diploma or equivalent degree or greater required.
• Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Knowledge of applicable laws/policies/principles/etc..
• Proficient in the use of a personal computer and corresponding programs.
• Good attention to detail.
• Great interpersonal and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.

Benefits

• Medical, Dental & Vision Insurance
• 401k plan w/ matching contributions
• Paid Vacation, Holiday, and Sick Pay
• Growth opportunities
• Complete paid training programs for rapid advancement including periodic job reviews
• Employee vehicle purchase plans
• Family culture with organized structure
• Long term job security
• Associate discounts on vehicles, service and parts purchases
• Employee recognition programs
• Leading competitive pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.