Customer Service Specialist

Overview:
Join our passionate team at Orange County Harley-Davidson, where the Harley-Davidson lifestyle is at the heart of everything we do. We are looking for an enthusiastic and friendly Customer Service Representative to be the welcoming face of our dealership. If you love motorcycles, enjoy talking with people, and thrive in a high-energy environment, this is the place for you.

Key Responsibilities:

• Enthusiastically greet all customers and guests upon arrival

• Build rapport and engage with customers to understand their needs, preferences, and experience level

• Ask thoughtful questions to determine which Harley-Davidson motorcycle may be the best fit for each individual

• Deliver compelling and informative product presentations

• Encourage and coordinate motorcycle test-rides to enhance the customer experience

• Make follow-up calls to previous customers to build lasting relationships and encourage future visits

• Serve as a positive, upbeat influence in the dealership atmosphere, contributing to a welcoming and customer-focused environment

Qualifications:

• Positive attitude and friendly demeanor

• Comfortable initiating conversations and interacting with strangers

• Strong interpersonal and communication skills

• Genuine interest in motorcycles and the Harley-Davidson brand

• Motorcycle license is a plus, but not required

• Hard-working, self-motivated, and eager to grow with the dealership

• Ability to work in a fast-paced, team-oriented environment

Why Join Us?

• Be part of a legendary brand and community

• Opportunity to grow your career in a supportive and dynamic environment

• Engage with fellow motorcycle enthusiasts every day