Service Advisor / Harley-Davidson of Yuba City

Working as a service advisor at a Harley-Davidson of Yuba City involves a range of responsibilities focused on customer service, technical knowledge, and administrative tasks. 

1. Customer Interaction:

   • Greet customers and provide a welcoming environment.
   • Listen to customer concerns and accurately document vehicle issues or service requests.
   • Communicate effectively with customers to explain service options, pricing, and timelines.
   • Answer questions about products, services, warranties, and maintenance schedules.

2. Service Coordination:

   • Schedule service appointments based on availability of technicians and customers' preferences.
   • Coordinate with technicians to ensure timely completion of repairs and maintenance.
   • Prioritize service jobs based on urgency and customer needs.
   • Follow up with customers regarding ongoing or completed work, ensuring satisfaction.

3. Technical Knowledge:

   • Have a basic understanding of Harley-Davidson motorcycles, their components, and common maintenance procedures.
   • Communicate technical information effectively between customers and technicians.
   • Assist in diagnosing simple mechanical issues or concerns based on customer descriptions.

4. Administrative Tasks:

   • Enter customer and vehicle information accurately into the dealership's computer system.
   • Prepare and explain estimates for service work, including parts and labor costs.
   • Process payment transactions and maintain financial records.
   • Handle paperwork related to warranty claims and service contracts.

5. Sales Support:

   • Recommend additional services or products based on customer needs and manufacturer recommendations.
   • Promote special offers, service packages, and accessories to enhance customer satisfaction and revenue.

6. Customer Relationship Management:

   • Build and maintain strong customer relationships to encourage repeat business and referrals.
   • Address and resolve customer complaints or concerns promptly and professionally.
   • Seek opportunities to improve service processes and customer satisfaction.

7. Regulatory Compliance:

   • Ensure compliance with dealership policies, manufacturer guidelines, and industry regulations.
   • Stay updated on Harley-Davidson products, service bulletins, and recalls.