Reno Harley-Davidson Parts Advisor

Job Overview:

Reno Harley-Davidson is seeking a customer-focused Parts Advisor to join our dynamic team. The Parts Advisor will assist customers and technicians with selecting the right Harley-Davidson parts and accessories to enhance their motorcycles. This role requires exceptional customer service skills, strong product knowledge, and attention to detail to ensure customers leave satisfied and well-equipped.

Key Responsibilities:

Customer Service:

• Greet and assist customers in selecting parts and accessories for their Harley-Davidson motorcycles.
• Provide expert advice on parts compatibility, installation, and product features.
• Handle customer inquiries in person, over the phone, and via email in a professional and timely manner.

Sales:

• Maximize additional sales by recommending related products and upgrades.
• Maintain awareness of current promotions and communicate these to customers effectively.
• Meet or exceed sales goals and individual performance metrics.

Inventory Management:

• Locate and order parts not in stock using the dealership's inventory system.
• Ensure parts inventory is accurately logged, labeled, and stored.
• Participate in inventory counts and assist in minimizing non-moving inventory.

Collaboration:

• Work closely with service advisors and technicians to ensure timely delivery of parts for service jobs.
• Provide updates on backordered or special-order parts to the Service Department and customers.
• Support the Parts Manager in creating displays and merchandising efforts.

Administrative Tasks:

• Process customer payments, returns, and exchanges in compliance with dealership policies.
• Maintain accurate customer records and order histories in the dealership's database.
• Prepare and issue invoices for all parts transactions.

Qualifications:

Education & Experience:

• High school diploma or equivalent.

Skills:

• Strong understanding of Harley-Davidson parts, accessories, and motorcycles.
• Excellent communication and interpersonal skills.
• Proficient with point-of-sale (POS) and inventory management software.
• Detail-oriented with excellent organizational and time-management abilities.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Comfortable standing, bending, and reaching for extended periods.

Why Work at Reno Harley-Davidson?

• Competitive pay and benefits package.
• Employee discounts on parts, accessories, and apparel.
• Opportunities for career advancement and ongoing Harley-Davidson product training.
• Be part of a passionate, customer-focused team in an exciting, fast-paced environment.

Join the Reno Harley-Davidson family and help riders keep their dreams alive with top-quality parts and unmatched service.

Apply today!