Old Town Temecula Harley Davidson Full Time Parts Sales Advisor
Temecula, CA
Full Time
Student (High School)
Full Time Parts Sales Advisor
Qualifications
· Excellent communication skills
· Ability to meet company's production and quality standards
· Grasping/grabbing with hands
· Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service
Responsibilities
· Ability to read and comprehend instructions and information
· spend time indoors in air-conditioned areas
· Bending, twisting and/or stooping
· Kneeling and/or Squatting
· on a regular basis
· Lifting
· 25 lbs to 50 lbs
· Reaching and/or lifting overhead
· Repetitive hand/finger movement
· on a regular basis
· Pushing and Pulling
· on a regular basis
· Devote himself/herself to insuring satisfaction to customers
· Determine management, production and quality requirements by asking questions and listening
· Attend company meetings as required
· Maintain a follow-up system that encourages follow through with assigned projects
· Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
· Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
· Understand the terminology of the business and keep abreast of technology changes in products and services
· Know and understand the federal, state and local requirements which govern the company’s business
· Follow lawful directions from supervisors
· Understand and follow work rules and procedures
· Participate in performance management
· Interact well with others and be a positive influence on employee morale
· Uphold the company’s non-disclosure and confidentiality policies and agreements
· Work evening, weekend and holiday work hours as required
· Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job
· Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements
· Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job
· Provide information regarding the associated cost of parts required on repair orders
· Keep inventory control system and parts catalogue up to date
· Inform service personnel when back ordered or special order parts are received
· Accept and follow through on lawful directions from supervisors
· Be polite and friendly, greet customers promptly and deliver exceptional customer service
· Be able to communicate this knowledge
· Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories
· Work with multiple customers at once if needed while still providing individual customer satisfaction
· Keep customer mailing lists up to date
· Work with customers to determine parts and accessories needs and explore merchandise in catalogues
· Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase
· Conduct telephone transactions courteously and promptly
· Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales
· Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
· Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases
· In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory
· Prepare the product for presentation on the showroom floor
· Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers
· Become proficient and familiar with computer systems necessary for parts and accessories management
· Periodically carry out physical inventory of merchandise
Qualifications
· Excellent communication skills
· Ability to meet company's production and quality standards
· Grasping/grabbing with hands
· Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service
Responsibilities
· Ability to read and comprehend instructions and information
· spend time indoors in air-conditioned areas
· Bending, twisting and/or stooping
· Kneeling and/or Squatting
· on a regular basis
· Lifting
· 25 lbs to 50 lbs
· Reaching and/or lifting overhead
· Repetitive hand/finger movement
· on a regular basis
· Pushing and Pulling
· on a regular basis
· Devote himself/herself to insuring satisfaction to customers
· Determine management, production and quality requirements by asking questions and listening
· Attend company meetings as required
· Maintain a follow-up system that encourages follow through with assigned projects
· Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
· Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
· Understand the terminology of the business and keep abreast of technology changes in products and services
· Know and understand the federal, state and local requirements which govern the company’s business
· Follow lawful directions from supervisors
· Understand and follow work rules and procedures
· Participate in performance management
· Interact well with others and be a positive influence on employee morale
· Uphold the company’s non-disclosure and confidentiality policies and agreements
· Work evening, weekend and holiday work hours as required
· Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job
· Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements
· Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job
· Provide information regarding the associated cost of parts required on repair orders
· Keep inventory control system and parts catalogue up to date
· Inform service personnel when back ordered or special order parts are received
· Accept and follow through on lawful directions from supervisors
· Be polite and friendly, greet customers promptly and deliver exceptional customer service
· Be able to communicate this knowledge
· Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories
· Work with multiple customers at once if needed while still providing individual customer satisfaction
· Keep customer mailing lists up to date
· Work with customers to determine parts and accessories needs and explore merchandise in catalogues
· Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase
· Conduct telephone transactions courteously and promptly
· Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales
· Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
· Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases
· In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory
· Prepare the product for presentation on the showroom floor
· Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers
· Become proficient and familiar with computer systems necessary for parts and accessories management
· Periodically carry out physical inventory of merchandise
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